Membership terms, refunds and cancellations · last updated 6 October 2026
Draft for the gym's solicitor to review before launch. Square-bracketed items are to be completed by the business.
1. Who you are contracting with
[Legal entity name] trading as The Body Factory Gym, company number [number], registered office [address], VAT number [number]. Gyms at Paringdon Road, Harlow CM19 4QT and 57 Island Centre Way, Enfield EN3 6GS.
2. Memberships
- Single (£45 a month): Enfield only. Rolling monthly after a minimum of three payments.
- Premium (£80 a month): both gyms. Rolling monthly, 30 days' notice to cancel.
- Harlow 12 Months (£800 paid in full): both gyms for 12 months from the start date.
Prices include VAT. Monthly plans are collected by Direct Debit and renew automatically each month until you cancel. We will remind you before any price change with at least 30 days' notice, and you may cancel before it takes effect.
3. Cooling-off and cancelling
If you join online or by phone you have 14 days from joining to cancel for any reason and receive a full refund, less a fair amount for any days you used the gym. After that, cancel at any time in the app (Me › Cancel membership) or at reception; cancellation takes effect at the end of your notice period and no further payments are taken. Cancelling online is always as easy as joining online.
You may freeze a monthly membership for up to three months a year in the app. Frozen months are not charged.
We may end your membership for serious or repeated breaches of gym rules; unused whole months on a paid-in-full plan are refunded.
4. Classes, courts and treatments
Bookings are free with your membership unless a price is shown. Cancel at least [2] hours before the start so someone on the waiting list can take your place. If we cancel a session you will be told in the app and any fee paid is refunded.
5. Café orders
Orders are paid when placed and prepared for collection at the counter of the gym you selected. If we cannot make an item we refund it in full to your payment method within 5 working days. If something is wrong with your order, tell the counter straight away or email [support email] within 24 hours and we will replace or refund it. Nutrition figures are per serving; figures marked “~” are estimates awaiting kitchen confirmation. Allergen information is provided in good faith; if you have a severe allergy please ask staff before ordering.
6. Entry and conduct
Your entry code is personal to you and must not be shared; letting someone else in on your code may end your membership. Follow staff instructions and the gym rules displayed on site. Complete the health questionnaire honestly and tell us about changes to your health that affect training.
7. Fuel, training and health guidance
Targets, suggestions and programmes in the app are general guidance for healthy adults and are not medical, dietary or clinical advice. Seek professional advice if you are under 18, pregnant, or have a medical condition.
8. Liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for anything else that cannot be limited by law. We are not responsible for losses that were not foreseeable, or for personal belongings not kept in a locked locker.
9. Complaints and law
Complaints to [support email] or reception; we aim to reply within 5 working days. These terms are governed by the law of England and Wales. Nothing here affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.